
Publications
PDF files are documents which can be downloaded or printed from this site.
To read them you will need a copy of Adobe Acrobat Reader which is available free of charge frome the Adobe web site.
http://www.adobe.com/products/acrobat/readstep2.html
Please note that documents available for download are also available on request in alternative formats including:
- Large print
- Audio cassette
- Braille
- Computer Disk
- Alternative languages
- Pictorial format
If you would like an alternative format, please contact the Performance and Standards Department.
See contact page.
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Useful Information
| PDF Download | File Size (Kb) | Date Published |
|---|---|---|
| Introduction to Helm | 176 | 03-07-2009 |
| Customer service standards | 175 | 03-07-2009 |
| Waiting List | 281 | 03-07-2009 |
| Housing For Families | 108 | 03-07-2009 |
| Housing For Singles | 134 | 03-07-2009 |
| Housing For Older People | 201 | 03-07-2009 |
| Conservation | 230 | 03-07-2009 |
| Improving Access To Services | 300 | 03-07-2009 |
| Access To Services | 360 | 30-10-2009 |
| Complaints | 318 | 03-07-2009 |
| Regeneration | 172 | 03-07-2009 |
| Tenants Forum | 209 | 03-07-2009 |
| Access to Information | 281 | 30-10-2009 |
Useful Forms
| PDF Download | File Size (Kb) | Date Published |
|---|---|---|
| Housing Application Form | 31 | 22-11-2007 |
| Housing Transfer Form | 539 | 18-01-2008 |
| Data Access Request Form | 13 | 29-11-2007 |
| Request Information In Alternative Formats | 281 | 10-03-2008 |
Tenants Information
| PDF Download | File Size (Mb) | Date Published |
|---|---|---|
| Tenant's Handbook | 1.18 | 05-10-2009 |
| Tenant Participation Compact | 0.3 | 05-10-2009 |
| Tenant Repair Handbook | 1.89 | 05-10-2009 |
Helm Policy
| PDF Download | File Size (Kb) | Date Published |
|---|---|---|
| Helm Statement of Intent | 37 | 19-07-2010 |
| Data Protection Policy | 176 | 18-09-2009 |
| House Sales Policy | 26 | 18-09-2009 |
| Anti-Social Behaviour Policy | 71 | 08-06-2010 |
Equality
| PDF Download | File Size (Mb) | Date Published |
|---|---|---|
| HELM Housing Equality Scheme | 5.22 | 02-10-2009 |
Performance
| PDF Download | File Size (Kb) | Date Published |
|---|---|---|
| Annual Performance Report 2008 | 504 | 10-08-2009 |
| Annual Performance Report 2007 | 767 | 10-01-2008 |
Corporate Information
| PDF Download | File Size (Kb) | Date Published |
|---|---|---|
| Board Briefing April 2010 | 29 | 03-07-2009 |
| Board Briefing February 2010 | 29 | 03-07-2009 |
| Business Plan 2010 - 2011 | 128 | 17-06-2010 |
| Business Plan 2009 - 2010 | 47 | 15-09-2009 | Board Briefing August 2009 | 29 | 03-07-2009 |
| Board Briefing October 2009 | 29 | 03-07-2009 |
| Board Briefing December 2009 | 29 | 03-07-2009 |
